FAQ
Straight answers.
The questions we hear most. Don't see yours? Just ask.
How much does a website cost?
It depends on what you need. A simple site for a shop costs a lot less than one with online booking and payments. Tell us about your business and we'll give you a real number, usually within a day or two. No "starting at" games.
What's the difference between the two ways to pay?
With Build + Care, you pay for the build once (half to start, half at launch), then a lower monthly care plan you can cancel anytime with 30 days' notice. With No Build Fee, you pay nothing upfront and a higher monthly price for at least 12 months. After that it's month to month.
Which one should I pick?
If you'd rather pay more now and less every month, and you plan to keep your site a long time, Build + Care usually costs less over the years. If a big upfront bill doesn't work right now, No Build Fee spreads it out. Not sure? Call us. We'll tell you straight which one saves you money.
Do I own my website?
Yes. Your content, your code, your data, and your domain are yours from day one. We don't hold anything hostage.
What if I want to leave?
We'll hand everything over: the code, your content, your data, and control of your domain. On Build + Care, just give us 30 days' notice. On No Build Fee, if you leave before 12 months, you pay off whatever's left of the build cost. That amount goes down every month you've paid and hits zero at month 12. Your client portal always shows the current number.
How long does a website take?
Most small business sites take a few weeks from our first call to launch. Sites with booking or payments take longer. The biggest factor is usually how fast we get your photos and info, and we'll help with that.
What's included in the monthly plan?
Hosting, your security certificate, uptime monitoring every 5 minutes, backups, updates, 30 minutes of changes a month, support within 1 business day, and a client portal where you can see all of it. Fixes when your site is down are always included.
What if I need more than 30 minutes of changes in a month?
No problem. We'll tell you what it costs before we start, and you decide. Unused minutes don't roll over, which is standard for care plans.
Do you work with businesses outside South Dakota?
Yes. We're based in Sioux Falls, SD, but everything we do works by phone, email, and video. We're built for small towns anywhere in the country.
Can you fix my existing website instead of starting over?
Sometimes. It depends on what it's built with and who has the logins. Send it over and we'll tell you honestly whether fixing it or starting fresh makes more sense.
Who writes the words on my site?
You can, or we can. Copywriting is an add-on: we'll interview you on a quick call and write it in plain language that sounds like you. You approve everything before it goes live.
Can you set up my Google Business Profile?
Yes. We'll claim or create it, get it verified, and fill it out properly: hours, photos, services, and links to your site and booking.
Can I update the site myself?
Most clients would rather send us a quick request than learn a new tool, and that's what the monthly minutes are for. If you want to make your own edits, tell us upfront and we'll build that in.
What do I need to get started?
Just a call or the contact form. Tell us what your business does and what's not working now. Photos, your logo, and any logins for your current site or domain help, but we'll walk you through all of it.
Still have a question?
A quick call or a short form is all it takes. We'll tell you straight what we'd do and what it costs.